Friday, January 30, 2004
DC DMV Increases Consumer Protections
With a focus on consumer protection, DC DMV will discontinue the use of all neighborhood
drop boxes and will place shredding machines at all driver license transaction windows.
The drop boxes, located in all seven Metropolitan Police District Headquarters’, the
Reeves Center, 65 K Street, and 301 C Street, will be sealed until they can be removed
from each site. Discontinuing the program prevents incidents of customers saying
they’ve surrendered tags and DMV having no record of receiving tags. “Because we are
unable to offer a receipt immediately for a drop box transaction, it is in the best
interest of the customer if we remove the boxes,” said DMV Director Anne Witt.
Additionally, table size shredding machines will be placed at service windows so
that all surrendered driver’s licenses are shredded in the presence of each
customer. “The increase in identity theft has people changing their license
numbers from the once required social security number to a computer generated
number; it is our duty to protect that information,” added Witt.
DMV is currently reviewing the possibility of relocating some of the drop boxes
inside service centers where receipts can be issued immediately.
Agencies 
