Lucinda M. Babers
Lucinda Babers has served as the Director of the District of Columbia Department of Motor Vehicles (DC DMV) since 2007. She has led the agency in significant and innovative changes, including the closure and opening of three service centers, elimination of passenger safety inspections, creation of a more secure credential (along with central issuance), and implementation of REAL ID and Limited Purpose Credentials. Under her direction, DC DMV has added numerous online services—and received an International Customer Service Award from the American Association of Motor Vehicles Administrators (AAMVA), as well as several regional AAMVA awards.
Prior to being confirmed as Director, Ms. Babers served as the Deputy Director for DC DMV from 2003 until 2007. As Deputy, she was responsible for the review and revision of customer service processes that led to the DC Federation of Citizens Association unanimously recognizing DC DMV for the Greatest Improvement in Public Service for 2006.
Before coming to DC DMV, Ms. Babers served in several senior management positions at Amtrak. She was the project manager for the company’s service guarantee initiative. And, Ms. Babers is no stranger to DC Government; she previously worked on management reform projects for the city manager during the Control Board era and served as an internal consultant and project manager for the city administrator and corrections.
Ms. Babers started her career as an officer in the military. She holds a Master of Science in Business from Johns Hopkins University and a Bachelor of Industrial Engineering from the Georgia Institute of Technology. She currently resides in Ward 6.