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Frequently Asked Questions
1. I’m having trouble logging on to this application.
The user ID entered should be the full email address of the applicant. Password tips are included on the log-on screen. There is an automated password reset function to help reset a password if needed.
2. I never received a personal activation code to access the service or the personal activation code I received doesn’t work.
The letter listing the activation code is mailed to the address of record for the registered owner of the vehicle (for tickets associated with vehicle plates) or the address appearing on the driver license (for moving violations). If this address is correct and you have not received your activation code, please log on to your account and remove the plate or license you previously entered and add it again. This will generate a new activation code that will be mailed to you. The same instructions apply if you received an activation code and it does not appear to work.
3. I don’t know where to enter the personal activation code.
The first screen that appears after logging into your account lists the vehicle(s) and/or driver license attached to your account. To the right of each plate or driver license is a button titled ACTIVATE. Select that button and enter your personal activation code on the next screen.
4. When I enter my name I receive an error message.
The District requires a name match to protect the privacy of vehicle owners and drivers. If the name you enter is not accepted, verify that what you entered is exactly as it appears on your vehicle registration (for tickets associated with vehicle plates) or as it appears on your driver license (for moving violations). Do not add any commas.
5. When I enter my name and address, I receive an error message that the city and state don’t match.
The District requires the city and state match to protect the privacy of vehicle owners and drivers. Please verify that what you entered is exactly as it appears on your vehicle registration (for tickets associated with vehicle plates) or as it appears on your driver license (for moving violations). Do not add any commas.
6. I didn’t receive any ticket alerts even though I enrolled in the eMail Ticket Alert Service application.
In order to receive notifications of tickets issued to a tag or driver license, the tag or driver license must first be activated. If you did not receive a letter in the mail listing a personal activation code, please log in to the application, delete the tag number or license number that you initially entered, and then re-add it. That will regenerate a new letter with a new activation code.
7. It appears I am locked out after entering my password.
If you entered your password incorrectly, please wait 30 minutes and the application will unlock. Be sure you are following the password tips provided on the log-on page. Do not enter the personal activation code as your password.
8. I changed my e-mail address but the application keeps sending notifications to my old e-mail address.
To change the e-mail address to which ticket notifications will be sent, log into your account and go to Account Settings. There is a place to change the user name (e-mail address) of the account. Changing the username changes the email where alerts are sent.