(Washington, DC) – The District of Columbia Department of Motor Vehicles (DC DMV) is contacting customers to cancel most road tests scheduled to take place between Tuesday, September 24 and Friday, October 11, 2013.
Approximately 800 customers will receive a letter in the mail, or an email, asking them to reschedule their road test online or by calling 311, the Citywide Call Center. Customers are also advised to check DC DMV’s website regularly for cancellations. They also have the option to take the road test with a third party tester for a fee.
“We apologize for this customer inconvenience. We ask for customers to be patient, as we are working diligently to obtain additional staffing resources. In August, DC DMV began the process to hire three, full-time road test examiners, and we are expecting to hire qualified people as soon as possible,” said DC DMV Director Lucinda Babers.
For the past two months, DC DMV was utilizing additional resources to augment its staffing. The agency was notified those resources were no longer available, which resulted in the need to cancel most of the scheduled road test appointments. Once the road test examiners have been hired, DC DMV will again contact customers who had their appointments cancelled and expedite rescheduling the road test to an earlier appointment slot.