Lawanda Kearney, Legal Instrument Examiner
Lawanda Kearney has been a Legal Instrument Examiner at the DC DMV since April 2000. Lawanda is a true professional who goes above and beyond each day to provide excellent customer service to both her internal and external customers. She takes the time to thoroughly explain information to her customers and practices great patience and empathy with each customer she serves. Lawanda consistently completes her customer’s transactions with efficiency and accuracy, while striving to ensure that each customer she services is satisfied before leaving her workstation. Throughout the years, Lawanda has received numerous compliments in recognition of the excellent customer service she provides.
During her tenure at DC DMV, Lawanda has learned and mastered all functions of the agency. She has always performed her duties at a high level and brings a positive energy and enthusiasm to the workplace each day. Lawanda has trained and developed numerous employees during her tenure, and she has been integral to the success of the service centers where she has worked. Lawanda is also an ultimate team player and happily shares her knowledge with any colleague who needs assistance. During the public health emergency, Lawanda worked at several DC DMV locations where she was responsible for the training and mentoring of several new employees to the agency. Additionally, Lawanda was recently promoted to a higher-grade position, and she has future aspirations to become a Lead Legal Instrument Examiner.
Lawanda, you have been and continue to be a tremendous asset to DC DMV. Your years of dedicated service to the agency’s success is second to none! Also, thank you for all that you do daily to provide District residents with outstanding customer service!
Meet Timothy Jackson, Legal Instrument Examiner
Timothy Jackson began his career with DC DMV as a Legal Instrument Examiner. He is a dedicated DC DMV employee who always goes above and beyond for both his external and internal customers. Timothy consistently utilizes his excellent communications and listening skills to provide outstanding customer service. Additionally, he takes great pride in completing transactions accurately and providing his coworkers with problem resolution tactics to successfully address customer issues and concerns.
Throughout the public health emergency, Timothy volunteered to work overtime to ensure DC residents received their vehicle titles and registrations. Timothy also frequently volunteered to assist other DMV locations that were short staffed during the health emergency. Timothy is an asset to DC DMV! His knowledge and commitment to service are demonstrated each day to the benefit of the agency and Timothy’s customers.
Thank you, Timothy for always giving 100 percent in your work and for being a dedicated DC DMV employee!
Meet Michelle Small, Correspondence Management Specialist
Michelle Small is a native Washingtonian, who began her career with DC DMV in April 2000.
Michelle’s 20+ years with the agency has been a rewarding experience. The most rewarding part is that she’s happy to help customers and solve problems. The work that she does makes her feel like she’s giving something back to the community.
Michelle is a professional who goes above and beyond to assist her customers. Her motto is, “treat people how you want to be treated.” She treats every customer with respect and takes great pride in providing excellent customer service.
Thank you, Michelle for your hard work and dedication to DC DMV and District residents!
Meet Mercy Moore, Lead Legal Instrument Examiner
In this week’s employee spotlight, we are honored to recognize Mercy Moore. Mercy began her career with DC DMV in 1971 and recently celebrated her 50th anniversary with the agency! Her tenure at DC DMV has been a continuous learning experience. As Mercy noted, “you learn from both the good and the bad days”.
During her 50 years at DC DMV, Mercy has been blessed through her relationships with many great people. She considers DC DMV and her colleagues as her everlasting family and home.
We salute you Mercy for your outstanding 50+ years of government service. Thank you for your hard work and dedication to DC DMV and our District residents!
Meet Karen Tate, Quality Program Officer
In this week’s employee spotlight, we would like to give recognition to Karen Tate! Prior to arriving at DC DMV, Karen worked as a Program Manager with DMV’s ticket management contractor, bringing over 20 years of excellent customer service to DC DMV. Currently, Karen is the Quality Program Officer and oversees the agency’s ticket processing contract and serves as a liaison for many of our sister agencies (MPD, DDOT, DPW, DFHV).
Karen demonstrates her commitment to work and dedication to her team on a daily basis. She is a great asset for the Adjudication Services Administration and to the agency.
Thank you, Karen for your hard work and dedication!
Meet Tracey Lee, Lead Legal Instrument Examiner
Tracey Lee is a native Washingtonian who began her career with DC DMV as a Legal Instrument Examiner in February 2005 and progressed to Lead Instrument Examiner in 2019. She’s a professional who goes above and beyond to assist her customers, always with an infectious smile and energetic personality.
Throughout the public health emergency, Tracey worked with various organizations to ensure DC residents were able to obtain identification cards and driver licenses. Tracey takes great pride in providing excellent service and she treats each individual with respect and a commitment to customer satisfaction.
Thank you, Tracey for your hard work and dedication to DC DMV and DC residents!
Meet Maurice Kartey, Lead Motor Vehicle Inspector
Maurice Kartey has been with the DC DMV Inspection Station since April 13, 1998. Throughout his 23 years at the Inspection Station, Maurice demonstrates respect, courtesy, and professionalism to each of his customers, which is evident by the numerous compliments he’s received. Maurice exceeds all levels of excellence to ensure customer’s needs are met; he enthusiastically greets customers and works to navigate them swiftly and safely through the inspection process.
During the Public Health Emergency, Maurice was first in line to volunteer to work overtime to accommodate the large number of District residents who needed to have their vehicles inspected following the restriction of DC DMV services to the public. He swiftly removed and replaced customer’s inspection stickers, expediting the inspections process, and minimizing customer wait time.
Maurice promptly satisfies the needs of customers he serves by listening attentively and asking important questions to be able to provide the appropriate guidance. Customers benefit from the accurate and precise information they are provided as they receive their Vehicle Inspection Report (VIR).
Maurice relentlessly seeks to improve service in a creative and highly responsive way, always thinking outside the box to better serve his customers, and to make sure their DC DMV experience always exceeds their expectations.
Thank you, Maurice for your hard work and dedication!